On-Demand Support and HelpDesk

On Demand Support

If you are a business owner that just wants to fix what is broken when it breaks, there is nothing wrong with that- sometimes that’s all you need.

Our helpdesk and support technicians are available every weekday from 8 am until 6 pm and 24/7 for emergency support (emergency charges apply). Our standard charge for On Demand support is $120.00 per hour.

On Demand Support with Monitoring

We recommend to our On Demand clients that they have basic monitoring of critical systems such as their server(s). This monitoring can help prevent major, costly disasters from happening. We will monitor your server(s) on a regular basis and look for things that can turn into problems or down time. With this monitoring option, you will also get our exclusive client-only hourly rate of $100.00 per hour for standard support services. If our monitoring finds an issue with your systems then we will notify you and all work to correct the problem will be billed at the client-only rate. With our monitoring option you will get some of the peace of mind that a managed service plan provides, but you will only pay as needed.

Advanced support
Backup - Hybrid backup
Branch office support
Cable installation
Cloud backup
Cloud migration
Cloud services
Cloud, is it for you
Disaster recovery
Effortless IT
File Sync service
Firewall installation

Hardware and software
Helpdesk support
Home page
Hosted Exchange email
IT consulting
Managed support
Microsoft server support
Migration to the cloud
Network installation
Network support
Proactive support
Products we sell

Remote support
Router support
Secure accounting
Server consolidation and virtualization
Server installation
Simple IT services for small business
Small business IT
Small Business Server
Virtualization installation
Virtualization support